Information We Collect
When you opt in to receive SMS messages from CBT Collective, we collect your mobile phone number and your consent to receive messages. We may also collect message interaction data (e.g., message delivery status, timestamps, reply data) to administer the SMS program.
How Your Information Is Used
Your phone number and related information are used solely to send you text messages related to your communications with us, including appointment reminders, intake paperwork follow-ups, billing notifications, marketing communications, or responses to inquiries you initiate. We do not use your SMS information for unrelated marketing or advertising purposes.
Information Sharing and Third Parties
SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. We do not sell, trade, or otherwise share your personal information provided for SMS messaging with any third parties for their own marketing purposes. Your information may be shared only with trusted service providers who assist us in delivering SMS messages (e.g., RingCentral and our messaging platform) and who are contractually obligated to protect your information.
Security
We use reasonable administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
1. SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications: If you have consented to receive text messages from CBT Collective, you may receive messages related to the following:
- Follow-up messages
- Appointment reminders
- Missing Paperwork
- Payment inquiries
- Marketing
Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. Smith at 144 E 44th st, on 12/23 at 12pm. You can reply STOP to opt out of SMS messaging from CBT Collective at any time."
3. Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 7 SMS messages per week related to follow-up messages, appointment reminders, missing paperwork, payment inquiries, and marketing.
4. Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method: You may opt in to receive SMS messages from CBT Collective in the following ways.
- By submitting an online form
6. Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.cbtcollective.com
- Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt out at any time by texting "STOP."
- For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions page: www.cbtcollective.com/policies.
- Message frequency may vary
CBT Collective