Information We Collect
When you opt in to receive SMS messages from CBT Collective, we collect your mobile phone number and your consent to receive messages. We may also collect message interaction data (e.g., message delivery status, timestamps, reply data) to administer the SMS program.
How Your Information Is Used
Your phone number and related information are used solely to send you text messages related to your communications with us, including appointment reminders, intake paperwork follow-ups, billing notifications, marketing communications, or responses to inquiries you initiate. We do not use your SMS information for unrelated marketing or advertising purposes.
Information Sharing and Third Parties
We do not sell, trade, or otherwise share your personal information provided for SMS messaging with any third parties for their own marketing purposes. Your information may be shared only with trusted service providers who assist us in delivering SMS messages (e.g., RingCentral and our messaging platform) and who are contractually obligated to protect your information. We do not share your data with external advertisers or unrelated third parties.
Consent and Opt-Out
By providing your mobile number and opting in, you consent to receive SMS messages from CBT Collective. You may opt out at any time by replying “STOP” to any text message or contacting us directly. Message and data rates may apply.
Security
We use reasonable administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
By providing your mobile phone number from a web form or other medium, you agree to receive text messages from CBT Collective related to your inquiry or services with our practice.
Types of Messages You May Receive
Depending on your interaction with us, SMS messages may include: responses to inquiries about our psychotherapy services or psychological evaluations, reminders to complete intake forms or required paperwork, billing- or account-related notifications, appointment-related administrative updates, follow-up messages related to scheduling an initial consultation, and marketing communications.
Messaging Frequency
Message frequency may vary based on your interaction with us and the services requested.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message. You may receive a confirmation message after opting out.
Help and Support
For assistance, reply HELP or contact us at: hello@cbtcollective.com. You may also review our SMS/Text Message Privacy Policy above.
CBT Collective